Terms and Conditions

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GNBassetts Pty Ltd (“The Company”) t/a GNB Lawns Plus (“The Business”) is a lawn mowing and garden maintenance business that is committed to providing quality lawn mowing and gardening services.

To ensure great long-term partnerships with our clients (“The Client”) we have a number of terms and conditions that we ask all our clients to read and adhere to when doing business with us.

Quotes and pricing

· The Business will provide an obligation-free quote once you have contacted the business with your requirements. The business will either conduct a site visit or ask to receive a photo before the quote is made to ensure that the quote is accurate.

· The business reserves the right to amend the initial quotation, should the Client’s original requirements change or upon our inspection of the property.

Accessing your property.

· Providing access to the property is the Client’s responsibility at the agreed time.

· If keys are provided to access the property they must open and close all locks without any special efforts or skills. Failure to provide access to the property is subject to a $50.00 non-refundable fee.

· The Business is NOT responsible for any alarms triggered during the service visit. The Client MUST provide the Business with full instructions for disabling and / or resetting any alarm systems on the premises.

Payment

· Payment can be made in cash, direct deposit or PAYPAL at the end of the service.

· Payment is to be made on the day of the service. The Client is obligated to make the payment when the business has completed the service.

· For “one off” services, payment will be required before commencement of the service, either by cash direct deposit or PAYPAL.

· The cash payment amount for the service can be left in an envelope or other container at a specified location in the property where the requested service is being performed – Business staff must be advised of the location upon booking the service.

· The cash amount for the service can be left with a contact person present at the working site – Business staff must be advised of the necessary details.

·  Upon the act of arranging a booking for any type of service, you confirm that you have read and agreed with the company Payment Terms and Conditions, as well as the general Terms and Conditions.

Cancellations

· The Client can cancel or reschedule the agreed service by giving us at least 48 hours notice. Failure to provide us with the needed notice will result with a $50.00 cancellation fee.

· We reserve the right to refuse any job if its condition is hazardous to the health and well being of our staff.

· The company has the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances has occurred to staff of the business.

Claims

· No refund claims will be considered once the service has been carried out.

· All services shall be deemed to have been carried out to the client’s satisfaction unless written notice is received by the business with details of the complaint within 24 hours of the work being completed.

· We will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.

· In case of damage, proven to be caused by us, the Business will repair the item at its cost. If the item cannot be repaired the Business will rectify the problem by crediting the Client with the item’s present actual cash value toward a like replacement.

· While we make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. The Business may require entry to the location of the claim within 24 hours to correct the problem.

· Any work undertaken by us is covered by a $10,000,000 Public Liability Insurance.

· Our basic lawn mowing service does not include removal of lawn clippings. 

Additional pruning, weeding and clean up services do not include waste collection. That is a separate service we offer and can be included in the quotation for the job.

Special Offer Conditions

From time to time we may run promotions. Below are the terms and conditions:

· Promotional offers cannot be combined with other offers or discounts.

· Promotional offers do not apply for junk or waste removal services.

· Certain surcharges can apply for specific areas due to limited and / or no parking, difficult access or time to reach. This will be discussed before the service is booked.